Privacy and security statement
Your privacy
The Queensland Water Commission (QWC) is committed to protecting user privacy. We understand and appreciate that individuals are concerned about their privacy and the confidentiality and security of any information that may be provided.
The Information Privacy Act 2009 provides individuals with a right of access to, and amendment of, personal information held by the government or which is under its control. The Act sets out obligations for the collection, use, storage and disclosure of personal information and how a complaint may be made about the handling of an individual’s personal information.
You can view a copy of QWC's Information Privacy Plan (PDF, 121K)* online. This plan details the steps QWC will take to address its obligations under the Information Privacy Act 2009.
Cookies
Our website does not use cookies and unless you specifically tell us, we will never know who you are.
When you view this web site, our server records your visit and logs the following information for statistical purposes only—the user's server address; the user's top level domain name (for example .com, .gov, .au, etc.); the date and time of the visit to the site; the pages accessed and documents downloaded; the previous site visited; and the type of browser used. No attempt is, or will be, made to identify users or their browsing activities except where a law enforcement agency may exercise a warrant to inspect activity logs in the event of an investigation.
Using the online Complaints Management Form or the 'Contact us' form
You have the option of making a complaint to us about our actions or decisions by using an online complaint form. We request the information on the Complaints Management Form, including personal information, so that we can assess and respond to your complaint. If you do not wish to disclose your personal information but still wish to make a complaint you can do so by email (from an undisclosed address) or by telephone.
If your complaint is about the actions, services or decisions of another Queensland Government Agency or if we feel it is necessary to forward your complaint to an independent agency such as the Queensland Ombudsman or the Crime and Misconduct Commission, then we will proceed on the basis that you consent to us disclosing your information to these agencies, unless you tell us otherwise.
Your personal information will not otherwise be disclosed unless you consent, or the disclosure is required or authorised by law.
How the site handles email correspondence and feedback information
Email correspondence sent to this site may be retained as required by the Public Records Act 2002 and other relevant legislation.
It will also be subject to the provisions of the Right to Information Act 2009 and Information Privacy Act 2009.
Your email address details will not be added to a mailing list (unless you so request), nor will we disclose these details to third parties without your consent, unless required by law. Email messages may be monitored by our information technology staff for system trouble-shooting, maintenance and appropriate usage.
Security
This site contains links to non-Queensland Government websites.
The Queensland Government is not responsible for the privacy or security practices or the content of non-Queensland Government websites.
Obtaining access to your personal information
If you want to access your personal information that is in the custody and control of the QWC, please contact privacy@qwc.qld.gov.au.
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